Team SWA

Eric Copeland is the Water Association’s supervisor. Eric has been with the Water Association since 2005.

Our constant goal is to provide you with a dependable supply of safe water. We want you to understand the efforts we make to continually improve the water treatment and distribution process while protecting our water resources. We are committed to ensuring the quality of your water.

Our Vision

To gain the admiration of our customers, stakeholders, and the greater Sugarloaf Resort Community through our uncompromising devotion to provide exceptional water services.

Our Mission

To cultivate and retain a passionate team of water professionals that will excel as guardians of public health, and responsible water resource stewardship. To command a public water utility efficient at satisfying the present and future water demands of the Sugarloaf Resort area.

Our Values

• Quality
• Customer Satisfaction
• Teamwork
• Integrity
• Cooperation
• Trust
• Innovation
• Accountability

Our Goals

• To have passionate and professional employees devoted to delivering exceptional customer service.
• To be a business-minded, environmentally-focused, fiscally-responsible community partner.
• To promote our resort communities growth by being a AAA (affordable, accessible, and abundant) provider of reliable, high quality water services.
• To be an organization focused on innovation and sustainability in all aspects of our operations.
• To engage customers and stakeholders through public awareness, education, and open and timely communication.